Category: Shipping Intelligence

On Friday morning, Canadian postal workers began a nationwide labour disruption, pausing operations and significantly impacting the country’s postal service. Represented by the Canadian Union of Postal Workers (CUPW), Canada Post workers are striking to address concerns over pay, working...

Returns can be a silent profit killer for any eCommerce business. While online shopping offers convenience to consumers and a lower barrier to entry for merchants than traditional in-store retail, it also comes with higher return rates—much higher. One study...

Retaining an existing customer is five times cheaper than acquiring a new one. So when it comes to eCommerce, customer retention isn’t just a bonus—it’s essential to building a sustainable business. While discounts, incentives, loyalty programs, and similar strategies play...

In eCommerce, the customer experience doesn’t end the moment an order is placed—it extends all the way to the final mile of delivery. A smooth, reliable shipping experience leaves customers satisfied and eager to return. But on the flip side,...

In recent years, the United States Postal Service (USPS) has undergone significant changes, and more are on the horizon. These shifts, driven by a combination of evolving service standards, leadership decisions from the Postmaster General, and broader operational challenges, are...

eCommerce growth in the United Arab Emirates is experiencing a significant surge, with the country becoming one of the fastest-expanding markets in the Middle East. But what’s driving this boom in the UAE? A key force is the country’s large...

Shipping internationally can be complicated, and for eCommerce businesses, unexpected costs can quickly derail customer satisfaction. One of the key decisions you’ll face is whether to prepay duties and taxes on shipments. While it might seem easier to let customers...

Effective reverse logistics is no longer just an afterthought for international eCommerce businesses—it’s a necessity. With returns becoming a more significant part of the customer experience, having a streamlined process for handling them is crucial. Whether managing defective products, dealing...