Will this replace our 3PL?

No. ePost Global sits underneath your existing 3PL and carrier mix as the global delivery layer. We plug into your current ecosystem and make it scale internationally without forcing a rip-and-replace.

Does this work with TikTok Shop?

Yes, as long as you control your own shipping. If you're not in a Fully Managed model, we can align lanes, SLAs, and tracking with TikTok's requirements so delivery performance supports, rather than drags down, your account health.

How fast can we go live internationally?

Most brands launch priority markets in 30–90 days, depending on category, product complexity, and compliance needs. The first wave typically includes UK, EU, Canada, and Australia, with additional regions added once the initial lanes are performing.

What internal resources are needed?

You don't need to build a new team. We primarily work with your Ops, CX, and finance leads to align lanes, SLAs, and landed-cost models, then integrate into your existing systems and processes with minimal disruption.

Your customers don't complain when a delivery fails. They just don't come back.

That's Shadow Loss, the invisible customer churn costing international DTC brands lifetime value they can't measure and can't recover. ePost Global prevents it with the multi-carrier safety net behind 23 million international promises kept in 2025.

Find your Shadow Loss exposure

The trusted backbone of U.S. DTC brands in beauty, wellness and apparel

23.3M

International shipments delivered in 2025

47,000

Shipments seamlessly rerouted in 48 hours during the Canada Post strike

100+

Final-mile carriers across 220+ countries and territories

95-99%

DDP on-time performance across active shipping lanes

The five places Shadow Loss enters your international program

Shadow Loss doesn't come from one catastrophic failure. It accumulates across five specific gaps in an international shipping program that was built for the median case, not for disruption. Here's where it enters and what ePost does about it.

Single-carrier dependency

When one carrier fails, your international program fails with it. There is no automatic rerouting, no fallback, and no plan your customers don't see. The Canada Post strike lasted 55 days. Brands on single-carrier Canadian programs didn't have 55 days to fix it.

ePost routes across 100+ active final-mile carriers
When one carrier fails, the shipment keeps moving
Rerouting activates in hours, not days

Surprise duties at delivery

A customer who paid one total at checkout and received a different total at the door has a brand experience that is difficult to recover from. They don't complain. They don't come back. Duty surprise is one of the most reliable drivers of Shadow Loss in international ecommerce.

ePost structures true DDP by destination market
Customers see the real landed cost before they complete the order
No surprise invoices, no packages held at customs

Tracking dark days

Ten days with no movement in the tracking feed generate anxiety, customer service contacts, and a brand experience that the SLA report never captures. International tracking gaps are a leading driver of "where is my order" contacts and a direct contributor to silent churn.

ePost normalizes tracking across carriers into a single feed
Customers see meaningful updates throughout the delivery journey
Dark days are reduced, not managed

No disruption response plan

Weather events, labor actions, port congestion, and regulatory changes are not rare events in international logistics. They are recurring ones. A program built for the median case absorbs every disruption as a revenue and retention event. A program built for resilience absorbs it operationally.

ePost has been routing around disruptions for 30+ years
Active fallback options are in place before disruption occurs
The Canada Post strike: 47,000 shipments rerouted in 48 hours, zero SLA failures

Find out how much Shadow Loss your international program is carrying.

The Shadow Loss Exposure Score is a 3-minute diagnostic that maps your current international program against the five risk dimensions above. The output is a scored assessment you can bring to your next QBR not a theory, a measurement.

Take the Exposure Score

Not a carrier. The resilience layer.

Most international shipping programs are built around a single-carrier relationship and optimized for cost at a given point in time. ePost is built around a multi-carrier network optimized for the moment when that carrier fails. Compare what ePost delivers against the standard model.

The standard model:

Single carrier or two-carrier dependency
Manual escalation when a carrier fails
Black-box duty calculation with shortfall risk at delivery
Carrier-dependent tracking with gaps between scans
Growth-stage platform or enterprise carrier optimized for volume
VC-backed or publicly traded — your account is one of thousands
No framework for measuring what customers don't complain about

✓ Multi-carrier safety net across 100+ final-mile carriers

✓ Active rerouting when a carrier or lane fails

✓ True DDP architecture with landed cost accuracy by market

✓ Tracking visibility normalized across all carriers

✓ 30+ years of veteran operational experience

✓ Privately held, your program is our only priority

How it works

From Shadow Loss exposure to international LTV protection

We don't hand you a rate card and walk away. We diagnose your exposure, build the resilience layer, and keep tuning it as conditions change.

Measure your Shadow Loss exposure

We start with the Shadow Loss Exposure Score: a structured diagnostic that maps your current international program against the five risk dimensions that produce silent churn.

This is where our 30+ years of operational experience shines: in the questions we ask and the gaps we find, before they become retention problems.

Build the multi-carrier safety net

This is where our 30+ years of operational experience catches gaps before they become retention problems.

We engineer the exact resilience layer your program is missing with active carrier routing, true DDP architecture, normalized tracking, and rapid disruption response.

Protect international LTV at scale

Once the infrastructure is in place, we keep tuning it. Lane performance is monitored in real time. Carrier routing is updated as conditions change. Disruptions are absorbed operationally before they reach the customer.

Your international repeat purchase rate reflects a delivery experience that keeps the customers you paid to acquire.

Shadow Loss compounds every quarter you don't address it.

The customers who had a bad international delivery experience last quarter didn't complain. They made a quiet decision and moved on. The cohort data shows the gap. The carrier report doesn't explain it.

Every quarter of unaddressed Shadow Loss represents another cohort of international customers who paid to acquire, were delivered to once, and were permanently lost after an experience that never generated a ticket.

The Canada Post strike created a Shadow Loss event for thousands of brands in December 2024. Those cohorts are now in the repeat purchase data.
Duty surprises at delivery are generating silent churn in high-duty markets every week.
Single-carrier dependency is one disruption away from a holiday season your customers don't forget.

The brands protecting international LTV right now are the ones who built the resilience layer before the next disruption. Not in response to it.

Find your Shadow Loss exposure

Frequently asked questions about Shadow Loss

What is Shadow Loss?

Shadow Loss is the invisible customer churn that happens after a bad international delivery experience. Unlike a complaint or a return, Shadow Loss generates no signal — the customer simply doesn't place a second order. It doesn't show up in SLA reports or customer service data. It shows up in international cohort repeat purchase rates, often quarters after the delivery event that caused it.

How do I know if my international program is carrying Shadow Loss?

The clearest early signal is a gap between your international and domestic repeat purchase rates that your delivery data doesn't explain. Other indicators include single-carrier dependency with no documented disruption plan, duty surprise rates in high-duty markets, and tracking visibility gaps that generate "where is my order" contacts. The Shadow Loss Exposure Score maps your current program against all five risk dimensions in about 15 minutes.

Does this replace my current carrier or 3PL?

No. ePost functions as the resilience layer underneath your existing carrier and 3PL relationships. We plug into your current operations stack and add the multi-carrier redundancy, DDP accuracy, and tracking visibility that your current setup is missing without a rip-and-replace.

How quickly can I reduce my Shadow Loss exposure?

Most brands see the highest-risk gaps closed within 30-60 days of engagement: carrier backup routing, DDP reconfiguration for high-duty markets, and tracking normalization are operational changes, not long-term projects. The Shadow Loss Exposure Score gives you a prioritized view of where to start.