A Guide to Mail Continuity During Global Disruption
While businesses invest heavily in supply chain resilience for parcel operations, international mail remains a critical vulnerability. For regulated industries—automotive manufacturers...
What Customs Requires You to Keep for Cross-Border Shipments and the Impact at Scale
Most people know what happens in a tax audit: The IRS checks your returns to confirm income and deductions match your records. Customs works the same way, except the paperwork tracks freight instead of paychecks. Every shipment entering or leaving...
20M+ Parcel Study Exposes Single-Carrier Costs
Our review of more than 20 million parcels shows why eCommerce retailers gain from a multi-carrier strategy. Relying on a single carrier creates blind spots that can drain profit and damage customer trust. These gaps...
2025’s Logistics Risk Management Wake-Up Call
The past few years have been an unexpected yet mandatory crash course in logistics risk management for most eCommerce businesses. From natural disasters to labor strikes to sudden trade rule changes, supply chains have been tested in ways few companies...
The Cost Equation Behind Returnless Refunds: When Is It Worth It?
Imagine you buy a pair of shoes online. You’re excited, but when they arrive, they don’t quite feel right. Usually you’d send them back, wait for the refund, and hope everything goes smoothly. But what if you got to keep...
HS Code Mandate 2025
The international shipping arena is about to undergo a significant transformation that will impact every business shipping products across borders. Starting September 1, 2025, the Universal Postal Union (UPU) will enforce new regulations requiring valid Harmonized System (HS) codes for...
The Risks of Using The Wrong HS-Code
You’ve got the product and the packaging, and you’re ready to ship, but if the six-digit Harmonized System (HS) code on your commercial invoice is off, even slightly, you’re opening the door to serious problems. Although a simple mistake, it...
Bud Cauley’s Inspiring Return
In professional sport, few stories capture as much of the human spirit as that of Bud Cauley. This past weekend at the 2025 FedEx St. Jude Championship, Cauley solidified a 14th place...
How to Prepare Your DTC Shipping Ops for the Next 10,000 Orders
Your TikTok finally popped off, or your email campaign just crushed it. Suddenly you’re staring down 10,000 orders, and your direct-to-consumer shipping operation isn’t ready. Whether you’re a small brand with a viral product, a growing eCommerce business expanding nationally,...
What Is a Commercial Invoice – Cross-Border Shipping 101
Among the sea of shipping documents required to cross international borders, one stands out: the commercial invoice. You can think of it as your shipment’s passport, and without it, your goods can get stuck in customs limbo. But what is...