In a new Supply Chain Dive article, ePost Global’s Vice President of Product Development, Alison Layfield, shared perspective on the urgent challenges Canadian retailers and logistics teams face following the nationwide Canada Post strike and the government’s move to end home delivery.
Layfield emphasized that the disruption goes beyond delays:
“We’re advising clients to review any volume currently routed through Canada Post, particularly shipments bound for PO boxes or rural addresses where alternatives are limited,” she said. “In this moment, flexibility is key – whether that’s working with multiple carriers, adjusting delivery promises, or prompting customers for updated address information.”
The strike, which began Sept. 26, has fully shut down Canada Post’s operations – halting mail and parcel delivery and canceling all new pickups. The action follows Ottawa’s sweeping reform proposal, which would end door-to-door service for 4 million addresses, shut down rural post offices, and shift parcels to slower ground service.
Canada Post has warned that service delays will persist even after the strike ends, leaving many brands scrambling to diversify fulfillment options mid-peak season.
