Category: Shipping Intelligence

In eCommerce, the customer experience doesn’t end the moment an order is placed—it extends all the way to the final mile of delivery. A smooth, reliable shipping experience leaves customers satisfied and eager to return. But on the flip side,...

In recent years, the United States Postal Service (USPS) has undergone significant changes, and more are on the horizon. These shifts, driven by a combination of evolving service standards, leadership decisions from the Postmaster General, and broader operational challenges, are...

eCommerce growth in the United Arab Emirates is experiencing a significant surge, with the country becoming one of the fastest-expanding markets in the Middle East. But what’s driving this boom in the UAE? A key force is the country’s large...

Shipping internationally can be complicated, and for eCommerce businesses, unexpected costs can quickly derail customer satisfaction. One of the key decisions you’ll face is whether to prepay duties and taxes on shipments. While it might seem easier to let customers...

Effective reverse logistics is no longer just an afterthought for international eCommerce businesses—it’s a necessity. With returns becoming a more significant part of the customer experience, having a streamlined process for handling them is crucial. Whether managing defective products, dealing...

Global expansion is an exciting prospect for many eCommerce businesses, but the complexities of international shipping can quickly catch companies off guard. Cross-border logistics involves much more than moving packages from point A to point B—it requires navigating a web...

In eCommerce, the customer’s perception of your brand isn’t shaped just by the products you offer; it’s also defined by how and when they receive those products. Even if you sell top-quality goods, a delayed or damaged package can quickly...

Years ago, the official start of the holiday shopping season was a single shopping day—Black Friday. People would line up outside malls in the early morning hours, hoping to snag the best deals as soon as doors opened. It was...