For time-critical programs that require international mail and parcel distribution, discretion, and fast response, Rinaldi has relied on ePost Global for nearly two decades. Rinaldi Printing & Packaging has been a fixture of the Tampa business community for over 120 years. Family-owned and operated for four generations, the company built its reputation on customer service and excellent quality. Their product line has always evolved with changes in market needs. Today, Rinaldi serves clients whose products and distribution requirements go well beyond typical. Standard mail, sensitive materials, targeted communications, and time-critical delivery programs that demand accuracy, discretion, and fast execution when challenges arise.
"Our focus has always been ink on paper and the ancillary services that support our clients needs ," says Steve Kimbler, Vice President at Rinaldi Printing. Their current product line includes publications, folding cartons, and various forms of direct mail.
Some distribution work is straightforward. Rinaldi handles programs where the materials are sensitive, the recipient lists are targeted, and the operational complexity, including customs requirements, international parcel routing, billing codes, and processing exceptions, has to be managed without slowing down delivery or exposing client details.
For that kind of work, the shipping partner isn't just a vendor. It's an operational extension of the team. The right partner needs to know the work and understand the stakes. If critical issues arise, they have to be reachable when something needs a fast answer.
That's where ePost Global comes in.
Continuity through every transition
Rinaldi's relationship with ePost Global traces back to the early days of Access Worldwide through to ePost Global today. Through every transition, Doug Smith remained the constant. That trusted relationship evolved for nearly 20 years.
With Doug’s help, "We didn't miss a beat," says Steve Kimbler.
That kind of continuity matters in sensitive distribution environments. When programs are ongoing and international routes are established, having institutional knowledge about how a client's work moves through the system is hard-won. Losing that thread is a real operational risk. Rinaldi never had to face.
Responsiveness as an operating standard
Steve Kimbler holds his own team to a one-hour response standard. He expects the same from his partners.
"My standard has always been, I want to return an email or a phone call within an hour."
When operational questions come up, like a customs issue or a billing code that needs explanation, there isn't time for a support queue. There's a direct line to Doug, and Doug responds.
"The beauty of that is, with our dedicated customer service reps, Sue goes directly to him, and he gets right back."
Kimbler describes the rhythm of the relationship in terms that are hard to argue with:
“Business communication is like a tennis game — if you hit the ball over the net and the person doesn't hit it back to you for two days, it's not a tennis match."
What global mail distribution requires, and what ePost delivers
For Rinaldi, the ePost Global relationship delivers three things that are difficult to find in combination:
- Responsiveness when issues arise
- The ability to navigate international mailing and parcel complexity
- A level of discretion that matches the sensitivity of the work being distributed.
"ePost is well connected to the service requirements around the world," Kimbler says.
Rinaldi has spent 120 years building trust with clients whose work demands it. That trust extends to every partner in the chain. When complexity arises, there is a real person on the other end of the phone. For Rinaldi, that reliability isn't a nice-to-have. It's the standard the business was built on.
