Vice President of Operations (Itasca, IL)

Job Title: Vice President of Operations

Location: Itasca, IL

Reports to: Co-President

Compensation: $160,000 – $180,000 annually based on experience and qualifications

Position Summary

The Vice President of Operations is a key member of the executive leadership team, responsible for overseeing and optimizing all operational functions across the organization. This individual will lead strategic planning and execution of logistics, distribution, technology integration, and process improvement initiatives to ensure operational excellence, scalability, and customer satisfaction.

Responsibilities

Strategic Leadership

Develop and execute operations strategies aligned with corporate goals.
Partner with the Presidents and executive team to drive growth, innovation, and service
excellence.

Operations Management

Oversee all aspects of domestic and international logistics, and parcel distribution.
Ensure timely, cost-effective, and high-quality delivery of services.
Drive continuous improvement using Lean, Six Sigma, or similar methodologies.

Technology & Systems

Collaborate with IT and external partners to implement automation, tracking, and performance
analytics systems (e.g., sorters, tracking systems, warehouse management software).
Enhance systems integration across platforms to streamline workflows and improve visibility.

Team Leadership & Development

Build and lead high-performing teams across operations, logistics, and customer support
functions.
Set performance targets and KPIs; ensure accountability and provide mentorship.

Vendor & Partner Management

Manage relationships with logistics partners, carriers, and technology providers.
Negotiate contracts and ensure service-level agreements (SLAs) are met or exceeded.

Compliance & Risk Management

Ensure adherence to international trade regulations, customs, and security requirements.
Mitigate operational risks and develop contingency plans.

P&L Management

Manage operational and transportation costs according to budget and targets.

Qualifications:

Bachelor’s degree in Business, Supply Chain Management, Logistics, or related field (MBA
preferred).
10+ years of progressive leadership experience in operations, with 5+ years at Director or Vice
President level.
5+ years experience managing multiple facilities across US territory
Proven experience in e-commerce logistics, international shipping, or global supply chain
management.
Strong understanding of technology platforms used in logistics and distribution.
Demonstrated ability to lead and develop cross-functional teams in a fast-paced, high-growth
environment.
Excellent analytical, strategic thinking, and communication skills.
Must be willing and able to travel up

Preferred Competencies: