An example of our core value, “collaborate and enhance the team”
Gabriela Rivas brings her passion for helping others and her extensive experience in logistics to her role as Human Resources Administrative Manager at ePost Global. In this article, Gabriela shares her journey, insights into her role, and what sets ePost Global apart in the competitive landscape of international logistics. Discover how Gabriela’s commitment to fostering an inclusive workplace and her love for reading, cooking, and family life contribute to her professional success and personal fulfillment.
Tell us a little bit about yourself.
I was born and raised in Los Angeles, California, where I’ve developed a deep appreciation for diverse cultures and communities. I’m particularly passionate about making a positive impact and helping others in any way I can. Whether it’s through my professional work or volunteering, I find fulfillment in contributing to meaningful causes.
I have a few hobbies that I’m passionate about. I love reading—I find it a great way to learn and unwind. I also enjoy cooking and baking; there’s something so satisfying about creating something delicious from scratch. Additionally, I’m a fan of documentaries and horror movies, which might seem like opposite ends of the spectrum, but both genres fascinate me.
Above all, I cherish spending time with my family. Celebrating milestones and holidays together is something I always look forward to—it’s a time to reconnect and create lasting memories.
Tell us about your role at ePost Global
As the Human Resources Administrative Manager at ePost Global, my role revolves around overseeing the management and well-being of our most valuable asset- the employees. I am responsible for a range of critical HR functions, including but not limited to employee relations, benefits administration, and ensuring compliance with employment laws and company policies. One of the aspects of my role that I find most fulfilling is advocating for our employees.
I strive to create an inclusive and supportive workplace environment where everyone feels valued, seen, and acknowledged. I believe in finding a balance between what is right for our employees and what is necessary for the organization’s success. This involves navigating various challenges and situations with empathy, fairness, and strategic thinking. During my time at ePost Global, I have implemented initiatives that have positively impacted employee morale and engagement. These efforts have contributed to a more cohesive and motivated workforce.
What were your first steps to get into the industry?
My journey in the logistics industry began in 1999 when I started as an Operations Administrator at IPC, International Postal Consultants. This role provided me with a foundational understanding of operational processes and logistics management. Over the years, I have taken on various roles that have allowed me to broaden my skills and expertise.
I transitioned into roles such as Document Control Administrator, Export Clerk, Administrative Assistant, and Sales Administrator. Each position provided me with unique insights into different facets of logistics and administration. In these roles, I gained hands-on experience in document management, export procedures, and administrative support. These experiences were crucial in developing my organizational skills, attention to detail, and ability to manage complex tasks.
My career path eventually led me to my current role as a Human Resources Administrative Manager. This transition allowed me to leverage my administrative background while focusing on employee relations, benefits administration, and organizational development within the logistics industry. Throughout my career, I have consistently sought opportunities to learn and grow. I have been proactive in taking on new challenges and responsibilities, which has contributed to my professional development and prepared me for leadership roles. My diverse experience across operations, administration, and now human resources has provided me with a well-rounded perspective on the logistics industry. I understand the importance of efficiency, teamwork, and customer satisfaction in this dynamic field.
What is one thing that sets ePost apart from its competitors?
One of the standout factors that truly sets ePost apart from our competitors is our exceptional team. We boast the best team in the industry, hands down. Our key sales, customer support, and leadership teams have an impressive average tenure of 22 years. Collectively, they bring over 850 years of international logistics experience to the table.
What makes our team truly remarkable is their commitment to not just serving customers, but partnering with them to find innovative solutions that benefit both our customers and our company. In fact, when I made the decision to join ePost, I described it as joining ‘The Winning Team‘. This reflects not only my confidence in our team’s capabilities but also the industry-wide recognition of our expertise and collaborative approach.
At ePost, we believe that our team’s deep knowledge, extensive experience, and dedication to customer success are what differentiate us in the competitive landscape of international logistics. Ultimately, our team’s collective wisdom and long-standing commitment enable us to deliver superior service, foster long-term relationships with our customers, and drive continuous innovation and growth for ePost.
What are you most proud of working at ePost?
What I’m most proud of working at ePost is our exceptional teamwork. We have a culture where everyone works closely together towards achieving our company goals. It’s inspiring to see how we can always count on each other’s expertise to resolve issues and come up with innovative solutions. This collaborative spirit not only strengthens our team but also enhances our ability to deliver excellent service to our customers.
Personally, I’ve had the opportunity to contribute to several impactful projects where teamwork played a crucial role in their success. Whether it’s improving operational efficiency or implementing new strategies, being part of a supportive and capable team has been incredibly fulfilling. Beyond specific projects, I’m proud to be part of a cohesive team that values open communication, mutual respect, and a shared commitment to excellence. These qualities make every day at ePost rewarding and enjoyable.
At ePost, our teamwork not only drives our success but also reflects our core values of collaboration, integrity, and customer focus. It’s a privilege to contribute to a company where teamwork is not just a slogan but a fundamental part of our culture. I’m grateful for the opportunity to work with such a dedicated team at ePost, and I look forward to continuing to contribute to our collective achievements and growth.
What has been one of your best days at work so far?
In my 16 plus years at ePost, I’ve been fortunate to experience many memorable days, but the best ones for me are always those dedicated to celebrating and recognizing our employees. Whether it’s during our birthday celebrations, employee appreciation lunches, or holiday gatherings, these occasions stand out as the highlights of my career. They’re the days when we come together as a team to honor our colleagues’ hard work and contributions.
For me, the best days are when I get to witness the genuine appreciation and happiness on our employees’ faces as we acknowledge their dedication. It’s incredibly rewarding to see our team members feel valued and celebrated. Personally, being involved in organizing and participating in these events brings me a deep sense of fulfillment. It reinforces my belief in the importance of fostering a positive work culture where employees feel appreciated and motivated.
At ePost, these celebrations are not just about festivities; they reflect our commitment to creating a supportive and rewarding environment for our team. They embody our values of teamwork, respect, and recognizing achievements.
What was the moment you knew you’d made the right decision to work here?
The moment I knew I had made the right decision to work at ePost was when I realized that my opinions and ideas truly mattered to the leadership of the organization. It was early on when I had the opportunity to contribute my thoughts on projects or initiatives, and not only were they listened to, but they were also implemented or seriously considered. This showed me that ePost values input from all levels of the team, and that inclusiveness is a fundamental part of the company culture.
Another pivotal moment was when I experienced firsthand the level of support and collaboration within the team. I found myself surrounded by colleagues who were not only willing to work alongside me but also actively supported my efforts and ideas. This collaborative environment made me feel empowered and motivated.
Kelly’s and Pep’s leadership has been instrumental in my positive experience. Their guidance, mentorship, and genuine interest in my professional growth have been invaluable. I appreciate how they foster an environment where I can feel respected and valued.
Overall, it has been incredibly rewarding to work at ePost where I feel supported, valued, and challenged in all the right ways. Knowing that I can contribute meaningfully and grow professionally in such a positive work environment reaffirms that I made the right choice in joining ‘The Winning Team.’
Connect with Gabriela Rivas at ‘grivas@epostglobalshipping.com’ for expert insights and tailored solutions. Reach out now and unlock new possibilities for your business!
