Shipping Intelligence

The excitement of an online order can easily turn into frustration when the delivery doesn’t arrive as expected—and worse, there’s no update from the retailer. Shipping delays are an inevitable part of doing business, especially during peak seasons or amid...

“Fast, cheap, and good: Pick two” illustrates the tough choices eCommerce businesses face when crafting a shipping strategy. Do you prioritize affordability and risk slower delivery times? Or do you aim for speed and quality but with a higher price...

The beauty industry in the Middle East is expected to reach a staggering $50 billion by 2027. In fact, the Middle East and North Africa (MENA) is the only global region expected to have double-digit growth between 2022 and 2027...

The global luxury market is undergoing a substantial transformation. Once dominated by legacy players in established regions, today’s luxury landscape is being shaped by emerging economies and new generations of consumers with different values and expectations. For American luxury brands,...

Closing a sale is hardly the end of an ecommerce transaction. Rather, it’s just the beginning of the final phase, known as the post-purchase experience. According to a survey, 93% of consumers consider the post-purchase experience important, and 83% say...

On Friday morning, Canadian postal workers began a nationwide labour disruption, pausing operations and significantly impacting the country’s postal service. Represented by the Canadian Union of Postal Workers (CUPW), Canada Post workers are striking to address concerns over pay, working...

Returns can be a silent profit killer for any eCommerce business. While online shopping offers convenience to consumers and a lower barrier to entry for merchants than traditional in-store retail, it also comes with higher return rates—much higher. One study...

Retaining an existing customer is five times cheaper than acquiring a new one. So when it comes to eCommerce, customer retention isn’t just a bonus—it’s essential to building a sustainable business. While discounts, incentives, loyalty programs, and similar strategies play...

In eCommerce, the customer experience doesn’t end the moment an order is placed—it extends all the way to the final mile of delivery. A smooth, reliable shipping experience leaves customers satisfied and eager to return. But on the flip side,...

In recent years, the United States Postal Service (USPS) has undergone significant changes, and more are on the horizon. These shifts, driven by a combination of evolving service standards, leadership decisions from the Postmaster General, and broader operational challenges, are...