As an eCommerce business, you most likely know this scenario: A customer reaches checkout, hits the dropdown box to find only one shipping method, with a vague 7- to 10-day window and no delivery estimate. They abandon the shopping cart in search of options with more clarity, or maybe they place the order but three days later they’re flooding your inbox with questions: “Has my package shipped?” “Where’s my tracking number?” “Why is this taking so long?”
If that sounds familiar, you may have a default shipping carrier problem.
Most eCommerce businesses start out using the default shipping method that comes baked into their platform, be it Shopify, BigCommerce, or another system. At first, it works. But as your business scales, so do customer expectations. They want flexible shipping options, competitive prices, clear delivery estimates, and update notifications. If your current setup can’t deliver that, it may be time to consider a partner that can.
At ePost Global, we help eCommerce sellers make the switch from default carriers to a smarter, more scalable shipping experience. Here’s what that switch actually looks like and what you can expect when you make it.
Why ECommerce Sellers Switch
For most businesses, the decision to move away from their default shipping carrier starts with friction—the kind that shows up every day in your inbox, order queue, and customer reviews.
Maybe your shipping settings allow only one or two options, neither of which reflects what your customers are actually asking for. Maybe your notifications are inconsistent or buried under confusing tracking codes. Or maybe your platform-generated shipping rates vary from one order to the next with no clear logic, leaving you either overcharging your customers or absorbing the cost yourself.
Here’s what that friction often looks like in practice:
- Inflexible shipping options that don’t match customer expectations at checkout
- Unreliable notifications that generate WISMO tickets and damage trust
- Inaccurate shipping costs that erode margins or frustrate buyers
- Manual order management workflows that slow fulfillment
- Disconnected systems among sales orders, shipping methods, and carrier labels
As your order volume grows, these small issues compound. Delivery windows that once felt acceptable now feel vague. Shipping label costs climb, but the service doesn’t improve. There’s no easy way to link sales orders to the most efficient shipping method, and your order management team is spending more time fixing issues than fulfilling new business.
The pressure increases if you’re shipping internationally. Customs hang-ups, tracking black holes, and unexpected fees at delivery become routine. Customers lose patience.
What many businesses don’t realize is that these aren’t just tech limitations. They’re signs your current setup was built for a smaller operation, one with fewer SKUs, fewer destinations, and fewer expectations. And when coming up with a solution, it’s not just about offering more. It’s about offering better: better shipping costs, clearer delivery timelines, accurate taxes and duties, and shipping methods that match how people want to shop and pay, including support for a growing range of payment methods and checkout experiences.
Switching to ePost is about fixing real operational problems with smarter tools, transparent pricing, and a team that understands how to make shipping work for your business.
What Switching to ePost Looks Like
We’ve worked with hundreds of growing eCommerce brands, and we know the last thing you need is a complicated, drawn-out shipping transition. That’s why our onboarding process is built to be fast, low lift, and completely supported from day one.
Here’s exactly what switching looks like.
1. Discovery Call: We Get to Know Your Business
Consider this a working session. We ask focused, relevant questions to understand the systems you’re already using and where the friction points are.
- Do you run your store on Shopify, WooCommerce, or another platform?
- What’s your average sales order size and shipment volume? Typical destinations?
- Are you using a default shipping method or managing multiple carrier accounts?
- Do you need help with international compliance, customs forms, or delivery windows?
By the end of this call, we’ll have a full picture of your operation and what your customers expect from their shipping experience.
2. Custom Shipping Analysis: See the Difference in Real Numbers
Once we understand your current setup, we build a direct comparison between your existing shipping service and what’s possible with ePost. You’ll receive a custom report that compares:
- Shipping rates. Are you paying too much for your default labels?
- Delivery speed. Are your promised timelines matching real-world outcomes?
- Tracking visibility. How are delays or gaps affecting the customer experience?
- Shipping costs and hidden fees. Are there savings being left on the table?
We show you how your shipping calculations stack up and where our optimized routes can immediately save time and money.
3. System Integration and Automation: Set It and Let It Run
Once you decide to move forward, integration is fast and painless.
- Our tech team connects directly with your eCommerce platform, WMS, or fulfillment software.
- We configure your shipping settings so ePost appears automatically as the preferred carrier based on your rules—destination, weight, order type, and more.
- We enable full automation: As soon as a customer checks out, the shipping label is generated and matched with the correct shipping method.
- You don’t need to manually select a service or double-check details—orders flow from shopping cart to delivery with minimal intervention.
Whether you process 50 orders a day or 5,000, ePost’s tools are built to reduce clicks and increase fulfillment speed.
4. Full Onboarding Support: You’re Never on Your Own
Many platforms leave you hanging once the contract is signed, but that’s not how we work.
From day one, you’re assigned a dedicated account manager who guides the transition and remains your go-to contact as you grow. During onboarding, they’ll help:
- Monitor your shipments to ensure everything is flowing smoothly
- Track and interpret KPIs around delivery performance, notifications, and customer feedback
- Flag and proactively resolve issues, whether it’s a customs delay, a peak-season surge, or a system glitch
We also offer ongoing optimization. As your business evolves, we’ll help retune your shipping logic, adjust for new markets, and make sure your settings continue to match your goals.
What You Can Expect After Switching
Once you’re set up with ePost, the difference shows up where it matters most: smoother fulfillment, better checkout conversion, fewer customer complaints, and more predictable shipping performance.
Lower Prices—Without Cutting Corners
Our system taps into a wide network of trusted last-mile providers and international partners, dynamically selecting the best shipping method based on weight, destination, and delivery window. The result is lower shipping costs without sacrificing service level or visibility.
Streamlined Fulfillment and Faster Turnaround
As soon as a sales order comes in, your shipping label is auto-generated—no delays, no extra steps. Real-time notifications are triggered for your customers, and your team gets clearer insights into in-transit inventory. With improved order management and automation in place, fulfillment becomes faster and more accurate.
A Checkout Experience That Converts
Your checkout no longer forces customers to choose between slow and expensive. With ePost, you can enable multiple shipping options—economy, standard, expedited—through a clear dropdown interface. You can configure thresholds (such as free shipping over $50), set flat-rate promotions, or adjust your shipping settings by region. Customers know what they’re paying, how long it’ll take, and what to expect.
Confident International Shipping
Whether you’re selling into Canada, the UK, or even farther afield, ePost makes international shipping easier. We help ensure your shipping information, including estimated delivery windows, duties, and total landed costs, is accurate at checkout. Our tested lanes and compliance support reduce customs friction and help international buyers shop with confidence.
How You Know It’s Time to Switch
You might be so used to your current setup that the friction feels normal. But if any of these sound familiar, your default shipping method could be holding you back:
- You’re constantly updating tracking info or fixing mismatched shipping calculations.
- Customers get confused at checkout because of vague or poorly labeled shipping options.
- You’re spending too much time creating shipping labels or correcting address errors.
- The “Where’s my order?” emails are piling up, and they’re taking time away from actual fulfillment.
- You’re expanding globally, but your default shipping carrier can’t keep up with customs forms, notifications, or landed cost accuracy.
Switching to ePost doesn’t mean overhauling your entire operation. It means upgrading, with a partner that helps every step of the way, the parts that aren’t keeping pace.
Built to Scale with You
Switching to ePost is all about positioning your business for long-term growth. Here’s how ePost helps you scale:
- By adding new shipping methods as you expand into new markets or sales channels.
- By giving you access to a full suite of shipping services, from subscription-box fulfillment to marketplace integrations.
- By fine-tuning your checkout experience with real-time shipping information, accurate timelines, and promotional flexibility.
- By sharing performance data to inform marketing strategies, whether you’re highlighting fast shipping in ads or building loyalty programs.
- By providing clear insight into shipping costs, per-shipment pricing, delivery times, and customer satisfaction metrics.
This level of visibility and control helps you stay agile as your customer base, order volume, and fulfillment needs evolve.
Ready to Switch?
If your default shipping method is starting to feel like a bottleneck, it’s probably time to explore your options. At ePost we make switching easy, and we don’t just promise results; we deliver them.
Let’s talk about how we can streamline your fulfillment, improve your checkout flow, and provide a better experience for you and your customers.
Contact ePost Global for a personalized shipping analysis today.
