May 25, 2021
Accurate tracking capabilities that improved consumer experience and enabled customer growth
A large monthly subscription box company was having an issue with broad international delivery windows and the lack of tracking capability.
ePost Global’s technology solution offered a service to better communicate with the final mile carriers that could narrow the delivery window and offer tracking for the client’s consumers. Not only did the client’s customer satisfaction increase with the new service, but the company was also able to expand the monthly box service to other regions.
