Career Center

April 21, 2022

Operations Manager

Job Title: Operations Manager International Mail & Parcel –Itasca IL

Reports to:  Facility General Manager – Itasca IL       

Supervision:   Manages operations personnel

Position Summary

The Operations Manager is responsible for the coordination and performance in all areas of the production floor of international mail consolidation activities to meet work projections and meet customer requirements per Product Service Level agreements (SLA’s). Ensure work is scheduled and coordinated by staff in multiple operations areas including mail & parcel processing; sorting, fulfillment, and related areas; Export and Transportation to meet and maintain customers’ service expectations.

Responsibilities

Must be able to define work based on evaluation of short term and long-term goals of the operating facility.  Able to independently evaluate processes, identify areas of improvement, and incorporate into overall work objectives.  

 

Candidate will be responsible for the coordination and performance in all areas of the production floor of international mail and parcel consolidation activities.  Also responsible for supervision and development of area “Leads” to support area(s) production and quality standards and maintain quality targets within the corporate and business unit objectives while maximizing facility productivity to optimize labor costs.

Accountable to ensure all processes are followed through to the completion of work tasks. Provide first level instruction(s) and guidance to staff, regularly audit work processes and final product to confirm products specifications are met.

Daily, proactive interaction with related teams; Sales, Customer Service, Data, Media to maintain overall customer satisfaction will be required. Maintain and update daily production records and produces reports as necessary.

Active team member in corporate environmental, health, safety and quality initiatives and targets through staff engagement, training, and all safety procedures are followed by all employees.

 

Required Skills:

 

  • Must be a self-starter, capable of working independently with little direct supervision are critical.
  • Demonstration of strong analytical, decision making, communication and organizational skills required.
  • Must be able to work well in a team environment and assume a leadership role.
  • Willing to take ownership of shifts and production related issues.
  • Industry knowledge of international shipping or export practices would be a plus.
  • Office environment computer skills are required to meet all business facility goals and individual goals/m
  • Must demonstrate professional behaviors at all times.
  • Must value diversity and demonstrate inclusive behavior
  • Must be able to communicate in English in a clear and concise manner in both written and verbal format.
  • Perform other duties as assigned.

Job Knowledge & Skills & Experience

The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Operations and/or transportation experience related to functional work or role with 5-7 years of relevant work experience or demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.

 

QUALIFICATIONS:

  • Bachelor’s degree (B.A./B.S.) in related field or equivalent preferred.
  • Five to seven years related experience or equivalent.
  • Demonstrated proficiency in supervising and motivating teams.
  • Commitment to excellence and high standards
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Proven leadership and business acumen skills
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgement with the ability to make timely and sound decisions
  • Ability to understand any and all safety requirements and cautions

 

Demonstrated ability to:

  • Apply work experience and knowledge when solving problems.
  • Communicate clearly and courteously with those who need to know of decisions/actions/problems.
  • Able to apply excellent business acumen and collaborative skills when resolving problems. Apply excellent functional computer knowledge in utilizing Microsoft Windows, or other technical tools in completing assignments. Able to apply expertise in all the tools or applications used to complete work assignments.

Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.   Able to explain policies and procedures in language that is understood by others.  Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted.

 

ePost Global is an Equal Opportunity Employer

FLSA Status:  Exempt                                                      Job Family: Operation       Apply to HR@epostglobalshipping.com

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