Career Center

April 25, 2022

Application Support Analyst

Job Title: Application Support Analyst

Reports to: Vice President of Information Technology

Supervision: NA

Position Summary

Due to ongoing rapid expansion, we are looking to hire quickly a motivated, results-oriented, and reliable resource as a Junior .NET Developer and Software Support Analyst. Previous experience developing on the .NET stack, as well as interfacing with customers, is a must. This is a perfect opportunity for someone with prior experience with software development and production support who wishes to expand upon their skillsets. This will be a hybrid position working out of the Itasca, Illinois location. You will be joining a high caliber team with significant opportunities to grow within the company. Excellent benefits.

Responsibilities

  • Communicate with power users and configurators from outside the company to help troubleshoot potential software or configuration issues.
  • Develop fixes for bugs and functional improvements.
  • Develop new code enhancements.
  • Supports software programming applications and components.
  • Document new and existing system processes.
  • Document release notes of new features and fixes.
  • Provide daily status of all open issues with development support manager.
  • Communicate status of pertinent open issues with customer directors, when needed.

Technical Requirements

  • Prior development experience as a junior developer, with an emphasis on the C#, ASP.NET, SQL Server stack.
  • Prior HTML, CSS, JavaScript experience is required.
  • Prior experience working in software production support.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Ability to see the “big picture”, especially when troubleshooting customer issues.
  • Strong analytical and problem-solving skills.
  • Proficient with MS Azure DevOps.
  • Prior experience with SAML / SSO.
  • Prior experience developing MS Office Add-in software.
  • Entity Framework, v6 or higher.
  • Familiarity with REST API services.

Nice to Have

  • Prior experience with SAML / SSO.
  • Prior experience developing MS Office Add-in software.
  • Entity Framework, v6 or higher.
  • Familiarity with REST API services.

Qualifications

  • Bachelor’s degree, or equivalent experience (Required).
  • U.S. work authorization (Required).
  • Experience providing software production support 2 years minimum (Required).
  • Previous development experience/knowledge of ASP.NET, C#, HTML, SQL Server, JavaScript – 3 years minimum (Required).
  • Excellent communication skills, prior experience writing product documentation (Required).
  • Results-oriented personality (Required).
  • Ability to work multiple projects concurrently (Required).

NOTE: We cannot sponsor H1b Visas at this time.

Third Party Agencies need not apply.

 

ePost Global is an Equal Opportunity Employer

 

FLSA Status:  Exempt                                                           Job Family: IT

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